Order & Payment FAQs
- Do you accept Purchase Orders?
- Do you accept government Purchase Orders?
- Do you offer Open Terms?
- Do you charge sales tax?
- Can I pay with a VISA gift card?
- How can I check the status of my order?
Account and Login FAQs
- I don't want my payment information stored. Is this possible?
- How do I register as a new user?
- How do I log in to the website?
- How do I make my account tax exempt?
- Do I need to create an account to place an order on your website?
- I am an existing customer. Do I need to log in to place an order?
Wish List FAQs
- How long will it take to receive my order?
- What will it cost to ship my order?
- Do you offer free shipping?
- Can I pick up my order at your Bristol, RI, location instead of having it shipped?
- What shipping methods do you offer?
- Do you ship to Alaska?
Order Cancellation & Returns FAQs
- Will I be charged any fees on returns or exchanges?
- How do I return or exchange an item?
- Are any items ineligible for return or exchange?
- What is your return policy?
- How do I cancel an order?
- I received the wrong item, what do I do?
- I'm an existing customer. How do I log in to JD Pro?
- How do I sign up for JD Pro?
- What is JD Pro?
- Where is your store located?
- What are your store hours?
- Do you have a store I can visit?
Contact Us FAQs
- How do I open a wholesale or commercial account?
- I asked a question about a product using the Ask A Question feature but didn't receive an answer. Why?
- How does the Ask A Question feature on your website's product pages work?
- I placed an order and later received an email where other shoppers are asking about the product I ordered. What is this?
- How do I unsubscribe from your emails?
- I would like to contact you about a brand or products I represent. How do I get in touch?