To return or exchange an item, please contact our Total Support Team using the contact us form, or call Monday through Friday, from 8 AM to 5 PM Eastern time at (800) 497-0010, and select Option 4. Provide us with your original order number, the item (or list of items) you wish to return, and the reason for the return. We will review to determine if the items are eligible for a return, and if so, provide you with a return authorization number and return instructions.