Once you have completed checkout and submitted your order (for orders placed online) or placed an order over the phone, the best way to update, change, or cancel your order is to send us an email at info@jamestowndistributors.com, or by calling (800) 497-0010, and pressing #2 to speak with a Total Support Team associate. There is no self-service way to cancel an order on our website once you have submitted it.
Please include order details in any emails to our team, and have your order details ready when calling to speak with a Total Support Team customer service representative.